Support

How can we help?

Email [email protected] and we'll get back to you. Most answers are below.

What is “day zero”?

Day zero is the moment of your last one — the last drink, cigarette, scroll, whatever you are quitting. The counter on the Today screen runs from that moment: days, hours and minutes free, plus the money and time you have kept. If you slip, tap “I slipped” in SOS: your best run stays on record and a new day zero starts.

What does “Ride the wave” do?

It is a ten-minute timer for the moment an urge hits. The wave on screen rises, peaks and fades the way most urges do. Tap “Still here” at each checkpoint; when the timer ends — or once you have stayed with it for a couple of minutes — the urge is logged as ridden out. You can see how often that happens under Progress & Insights.

How do I restore my purchase?

Open the paywall (Settings → Get Premium) and tap “Restore Purchases”. Make sure you're signed in with the same Apple ID you used to buy. Purchases are tied to your Apple ID, so they carry across your devices.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Unhooked, then cancel. Cancelling at least 24 hours before the renewal date stops the next charge; you keep Premium until the current period ends.

How do I turn on the Face ID or Touch ID lock?

Go to Settings → Security and turn on “Require Face ID” (or Touch ID, depending on your device). The app will then ask you to unlock each time you open it, with your device passcode as a fallback, keeping your journal private.

What does the app do with Apple Health?

Only what you allow. With permission, it saves the breathing exercises you complete to Health as Mindful Minutes and reads those minutes back to show progress. Nothing else is written to Health. This data stays on your device and is never sent to us. You can change the permission anytime in the Health app.

Does my data sync across devices?

With Premium, your habits, logs, and mood entries sync automatically through your own iCloud account. We never see this data. Without Premium, your data stays on the device where you entered it.

How do I delete my data?

Go to Settings → Reset All Data. This clears your habits, logs, journal, and settings on the device and the copy kept by iCloud sync. Deleting the app also removes its on-device data.

Is there an Apple Watch app?

Yes. The Watch app shows your days-free count, lets you check off habits, offers a quick breathing exercise, and gives you an urge button on your wrist.

Need more than the app? Unhooked is a self-help tool, not treatment. If a habit is causing you harm, the Get Help screen in the app lists free, confidential helplines for your country and what you are quitting, and SMART Recovery runs free meetings worldwide.

Still stuck?

Email [email protected] with your device model and iOS version, and a short description of what happened. We read every message.